Surry Community Partners with Biltmore to Hold Customer Service Workshop in October
Event Time: 8:30am-3:30pm
Event Location: Shelton-Badgett North Carolina Center for Viticulture & Enology, Surry Community College, 630 S. Main Street, Dobson
Surry Community College is working with Biltmore Center for Professional Development to offer “The Art of Customer Service” workshop Thursday, Oct. 25. The workshop will focus on exceptional customer experiences as the result of intentional planning and processes designed to exceed expectations.
Key takeaways from the presentation will include time-tested Biltmore best practices to assess and improve an organization, obtaining practical tools for proactively and consistently delivering gracious hospitality to customers and guests, learning methods for fostering an organizational culture of internal service that encourages employees to deliver exceptional external service, and to discover ways to differentiate customer experience as a competitive advantage.
Along with presentations by the Biltmore Center for Professional Development, the agenda includes a tour of Surry Community College’s Surry Cellars winery, lunch, and presentations by the Blue Ridge Heritage Area Partnership and local tourism groups.
The workshop will be held from 8:30 a.m. to 3:30 p.m. in the Shelton-Badgett North Carolina Center for Viticulture & Enology, Surry Community College, 630 S. Main Street, Dobson. Seating is limited, so prompt registration is encouraged.
Early registration is currently taking place and will end Sept. 15 with a cost of $115. Late registration will be held Sept. 16 through Oct. 19 with the cost increasing to $145. The fee includes all presentation materials and lunch. To register, visit www.surry.edu/hospitality, or call the SCC Pilot Center at (336) 386-3618.
Co-sponsors of the event include Yadkin County Tourism Development Authority, Tourism Partnership of Surry County, Surry County Tourism Development Authority, Duke Energy, and in association with the Blue Ridge National Heritage Area Partnership.