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COVID-19 Response: Spring 2021 Semester Guidelines.

Program Overview

A physician practice office assistant (medical administrative assistant) supports physician office by screening and sorting mail, documents, and telephone calls; scheduling patient appointments and arranging referrals; billing patients and third-party payers; prior authorizations; controlling accounts receivables; transcribing dictation as needed; preparing medical reports such as patient histories, etc. Some basic medical terminology and an introduction to electronic medical records will be included as part of the course. Students will also receive customer service and soft skills instruction as part of the course.

At the end of the course students may wish to take the certification exam with the National Healthcareer Association in order to become a Certified Medical Administrative Assistant (CMAA).

Employment Opportunities:

Upon completion of this course, individuals should be able to apply for positions in both hospital and physician practice settings.

Medical office job opportunities include a variety of positions in medical offices, hospitals, insurance companies, laboratories, medical supply companies, research facilities, and other healthcare organizations

Instructional Format: Hybrid. Some face-to-face class meetings as well as online instruction.

Program Contacts:

Debbie Cave

Director - Allied Health

Workforce Certificate Courses

Physician Practice Office Assistant

MED-3300A Physician Practice Office Assistant

Certification Testing:

National Healthcareer Association

Program Costs

Cost: $252 plus associated books, tools, and supplies

Virginia residents pay the same tuition rate as in-state students.

Many grant and scholarship opportunities are available as well. Please complete the WTCE Scholarship and Financial Aid Form and a counselor will review your information to see if you are eligible for assistance.

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