Office Administration - Customer Service Representative

Program Overview

The Office Administration curriculum prepares individuals for employment as administrative office personnel who use skills in the areas of office management, office finance, legal office, virtual office, customer service, and office software.

Course work includes computer applications, oral and written communication, analysis and coordination of office tasks and procedures, and records management.

Graduates should qualify for employment in a variety of office positions in business, government, and industry.

Online Program Information: Surry offers this program online. Go to Online Learning for more information.

Program Contacts:

Mitzi Poore

Lead Instructor - Medical Office Administration and Office Administration

(336) 386-3293

poorem@surry.edu

Certificate Curriculum

Fall Semester

OST-137 Office Applications I 3

OST-286 Professional Development 3

OST-134 Text Entry & Formatting 3

Spring Semester

BUS-121 Business Math 3

BUS-151 People Skills 3

Total credits needed to graduate: 15 Hours

Learning Outcomes

Demonstrate competency with Word, Excel, PowerPoint, and other software programs.
Demonstrate competency in written and oral communication skills.
Demonstrate professional skills, behaviors, and conduct commensurate with industry expectations.
Demonstrate speed and accuracy in creating letters, memos, tables, reports, and other documents required in an office setting.
Demonstrate the ability to complete a variety of office tasks including accounting/financial transactions, records management, and office management skills.